What is All Together Better Sunderland?

All Together Better is part of the ‘vanguard’ or new care model programme, funded by NHS England to help transform services, making them more effective and efficient.  In 2015 Sunderland was awarded ‘vanguard status’ and this gave us some extra funding to allow us achieve our aims to join up more quickly and to include more partners and support agencies to help us do that.

All Together Better is a large partnership, bringing together health and social care professionals as well as other local support agencies to help improve services for people who need a little bit more help than most. These people are usually older and have several ‘complex conditions’ – quite a few illnesses and/or disabilities.  They are often already getting support from health and social care services or are being looked after by family members or friends.

All Together Better is designed to help these people when, for example they get an unexpected illness that makes their condition worse, and their usual support is not enough.

One of the main aims of the partnership is to help people stay out of hospital and as independent as possible, at home (which could be a care home) or, if they have been in hospital, make sure they have the right care and support to help them back on their feet, when they get home.

All Together Better includes doctors; district nurses; social workers; social care (home assessment and equipment); Age UK Sunderland staff and volunteers; as well as a range of other health professionals like pharmacists and therapists working as one team.  An important partner is the Sunderland Carers Centre who offers a range of information, advice and support to family members and friends who look after others in a caring role.

Why do we need this service?

There are two main reasons. Whilst  all of these health, social care and voluntary services are  already in place, before they have all worked independently of each other so it could take longer for people to get the right support, at the right time and in the right order as each service had different ways of working and different priorities when treating people’s problems.

People sometimes didn’t know where to go for help so would spend a lot of time at the doctor’s or simply went to A&E every time they felt unwell.

This meant that some people were admitted to hospital more often than they needed to be and staying there longer than they needed to as there was not enough support at home.

A hospital is the right place to be when we require the dedicated services only a hospital can provide, but evidence and patient experience shows that getting help and treatment outside hospital gives better results in many cases and provides much better value for money, ensuring that our hospitals can treat those people who need its services most.

Now, with All Together Better, health and social care professionals are beginning to work directly together, in one place as one team.  New services are being added and the community and voluntary sector are helping us out with their specialist skills and knowledge too, so we are able to help keep people as well as possible and at home – usually where they would rather be.

How do people access All Together Better?

In most cases you must be referred by a health or social care professional. Your doctor is working very closely as part of All Together Better, referring patients they know would benefit most by the community support provided by the new Community Integrated Teams – which are part of All Together Better.

Another part – called Recovery at Home – is also used by professionals and carers but local people who have health and social care needs, or their families, can also call the service to get short-term help quickly if they get an unexpected illness or their condition worsens.

Both teams include a wide range of health and social care professionals, supported by the local charity organisations Age UK Sunderland and Sunderland Carers’ Centre all working as one team, dedicated to those people who need the most care and support.

How does it work?

As we have described, All Together Better is focussed on those people who need and access the most health and social care services in Sunderland.  There are three elements that are designed to best meet the needs of this group of people.

  1. Recovery at Home – rapid response, intermediate care

Recovery at Home is a unique service that brings together a range of health and social care professionals as a team to respond quickly by providing short-term care to people at home or in their care home.

Together the team offer a 24/7 service from their central base, at Leechmere, and cover the whole city.  Once contacted they respond within a few hours (usually 1-4 hours) and can assess patients’ needs; provide treatment if necessary and put additional care and support in place if required.

As well as nurses; social-workers and a range of other health and social care professionals as well as Age UK Sunderland’s Hospital Discharge staff and care workers, Recovery at Home also has two community-bed units for people who need extra support but aren’t poorly enough to be in hospital.  The units – one in Houghton and one in Town End Farm – are staffed by nurses and other healthcare professionals like GPs and pharmacists.

  1. Community Integrated Teams

Five multi-skilled ‘Community Integrated Teams’ (CITs) are in place to provide an effective, high quality and co-ordinated care to the most vulnerable people, with the most complex needs in Sunderland.

We know that just 3% of the city’s population use over 50% of the NHS resources alone, and this doesn’t include the additional pressures on other public services like social care.

Based in key localities in the city (Bunny Hill,  Hendon; Houghton; Grindon and Washington) the teams are made up of district nurses, community matrons; general practitioners, practice nurses, social care professionals, Age UK Sunderland living well link workers and carers support workers.

The majority of people the CITs help are older people who need a lot of support they visit them at home (which might be a care home), delivering a joined up service on their doorstep.

Key to the effectiveness of the CITs is the development of ‘multi-disciplinary teams’ (MDTs) arranged by GP practice.  MDTs bring together a range of specialists, to discuss the best possible course of action for the patients identified as needing the most support.  Each area has an MDT co-ordinator to make sure the meetings are run effectively.  This important part of the community integrated teams is managed by the Sunderland GP Alliance.

  1. Enhanced Primary Care

While your family doctor (GP) is involved in both the important new services outlined above, a group of GPs are working together with all primary care professionals and other key partners across the city to look to the future and develop services further including a wider group of patients cross the city, as well as those in the poorest health.

This includes how the latest technology can be used to deliver the best care possible for patients in their homes; how to provide even more services directly in the community and outside hospitals and how community services can work more closely with other support organisations to make sure people can stay as well as possible and independent as possible longer into life.

Does it cost a lot to run?

All public organisations, in particular the NHS and local councils have to save money.

This work was already being planned in Sunderland with the Clinical Commissioning Group (CCG) and the City Council looking at ways they could join up to provide important health  and social services together to cut costs by pooling budgets. They knew that there was a really good network of social workers, social care teams and community-based health professionals like nurses and doctors who could support and care for people out of hospital but who needed to work more closely.  By creating All Together Better the aspiration is to save public money and give local people a better service, longer into the future.

What happens when the vanguard funding ends?

A key part of All Together Better Sunderland being awarded funding as a vanguard was to ensure the changes put in place were sustainable.  From the start the partnership has made sure all the new ways of working that have been tried out were designed to be long-term and would continue beyond the vanguard programme.

The work undertaken since 2015 in delivering All Together Better has shown the strength of the local commitment to working collaboratively, and realised benefits for local people through providing more streamlined and joined up services. Looking forwards, this joining up of health and social care services is expected to continue and there is sign-up amongst partner organisations to explore and further develop integrated ways of working.

Any options for integration will have the same important goals – to help the people who need it most get the best health and social care possible delivered, where possible, at home without having to go into or stay in hospital if they don’t need to be there.

There is a lot of work to do and it will be done in stages – with consistent engagement with anyone affected including patients; staff; local GPs and the community and voluntary sector.